How to reach us
We welcome feedback, bug reports, and article suggestions. Here’s how you can get in touch.
Contact channels
Email: kontakt@botserv.de
For general inquiries, feedback, bug reports, and article suggestions. We typically respond within 1-3 business days.
GitHub
GitHub: github.com/schutzgeist/botserv
For technical issues, bug reports, and feature requests. GitHub Issues are the best way to report concrete problems and suggest improvements.
Discord
Discord: discord.gg/botserv
For discussions, questions, and community exchange. The community can help with practical problems and share experiences.
What you can write to us about
Feedback
- What do you like about BotServ?
- What could be better?
- What topics are missing?
- Which articles have been helpful?
Report errors
- Errors in articles (incorrect commands, outdated information)
- Broken links
- Technical website problems
- Incorrect information
Suggest articles
- Topics we should cover
- Tutorials you’re missing
- Comparisons that would help
- Real-world examples you’re looking for
General inquiries
- Questions about content
- Clarifications about articles
- Suggestions for improvements
- General discussions
What we don’t offer
- No individual support: We can’t help with your specific setup.
- No consulting: We document; we don’t provide personalized advice.
- No forum: Use Discord or GitHub for discussions.
- No guarantee of responses: We try our best, but can’t always reply.
For practical problems
If you have a specific issue:
- Read the article: The answer is often already there.
- Check the FAQ: Common questions are answered in the FAQ.
- Ask on Discord: The community helps with practical problems.
- GitHub Issue: For technical errors or bugs.
For errors in articles
When you find a mistake:
- Article link: Which article?
- What’s wrong: What’s the error?
- What should it be: What’s the correct information?
- Source: How do you know this?
Example: “Article X: The command ollama run llama3.1 is incorrect. It should be ollama run llama3.1:latest. Source: Ollama documentation.”
For article suggestions
When proposing a topic:
- Topic: What should the article cover?
- Target audience: Who is it for? (Beginners, advanced users, etc.)
- Why: Why is this topic important?
- Content: What should be included?
Example: “Article on ‘RAG with llama-index for beginners’. Target audience: beginners. Why: Many ask about it. Content: setup, getting started, troubleshooting.”
Community guidelines
- Respectful: Treat others with respect.
- Constructive: Criticism is welcome, but keep it constructive.
- Helpful: Help others when you can.
- No spam: No unsolicited advertising or spam.
- German-speaking: The community is German-speaking.
Response times
- Email: 1-3 business days
- GitHub: 1-7 days (depending on complexity)
- Discord: Within hours (community)
Further reading
- About BotServ - About us.
- Imprint - Legal.
- Privacy - Privacy policy.
- Knowledge - Glossary and fundamentals.
- Local AI - Main topic.